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Rates & Hours

Simply Hourly Billing

Many computer service companies charge you set fees for specific tasks. This means that your costs can quickly escalate out of control for seemingly simple requests. We instead offer hourly billing. Regardless of what tasks you need performed, you pay for the time our tech actually spends helping you.

We have a one hour minimum bill instead of a large trip charge. This means that you don’t start paying until we’re actually onsite to help you.

Hourly billing also means that you can have us come to you to fix a handful of small problems rather than one big one without having to worry about getting a huge bill for every little fix.

 

Trip Charge:

We have a variable trip charge based on the distance your location is from Minneapolis, generally ranging from $5 to $20 for the vast majority of the twin cities. We can map your address when you call in for an appointment if you would like to know where you stand exactly.

Emergency Response:

If you require assistance sooner than our regular 1-2 day response time, we offer emergency assistance at double your normal rate.  Generally, we are able to be on site within 1-2 hours of receiving an emergency call.

Tier 1 Support Rates

Are you looking for service for your home, or home-based business?  Our Tier 1 rates likely apply to you!

Standard 8am-5pm onsite, M-F starts @ $125.00/hr

Weekend/Evening (5pm or later) rates @ $156.25/hr

Emergencies are double normal rate @ $250.00/hr

Remote service (when practical) with quarter hour billing intervals

Tier 2 Support Rates

Are you running a small to medium-sized business with a server and/or a firewall?  You’re looking at our Tier 2 rates for service!

Standard 8am-5pm onsite, M-F starts @ $140.00/hr

Weekend/Evening (5pm or later) rates @ $175.00/hr

Emergencies are double normal rate @ $280.00/hr 

Remote service (when practical) with quarter hour billing intervals

 

Tier 3 Support Rates

This rate is reserved for only the most complex sites.  Less than 0.1% of the clients we service fall under this tier, but if you suspect your site might, please contact us and we can help figure out if you do!

Standard 8am-5pm onsite, M-F starts @ $200.00/hr

Weekend/Evening (5pm or later) rates @ $250.00/hr

Emergencies are double normal rate @ $400.00/hr 

Remote service (when practical) with quarter hour billing intervals