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Rates & Hours

Simply Hourly Billing

Many computer service companies charge you set fees for specific tasks. This means that your costs can quickly escalate out of control for seemingly simple requests. We instead offer hourly billing. Regardless of what tasks you need performed, you pay for the time our tech actually spends helping you.

We have a one hour minimum bill instead of a large trip charge. This means that you don’t start paying until we’re actually onsite to help you.

Hourly billing also means that you can have us come to you to fix a handful of small problems rather than one big one without having to worry about getting a huge bill for every little fix.

 

Trip Charge:

We have a variable trip charge based on the distance your location is from Minneapolis, generally ranging from $5 to $20 for the vast majority of the twin cities. We can map your address when you call in for an appointment if you would like to know where you stand exactly.

Emergency Response:

If you require assistance sooner than our regular 1-2 day response time, we offer emergency assistance at double your normal rate.  Generally, we are able to be on site within 1-2 hours of receiving an emergency call.

Residential Rates

Standard 8am-5pm onsite, M-F starts @ $85/hr

Weekend/Evening (5pm or later) rates @ 106.25/hr

Emergencies are double normal rate @ $170.00/hr

Remote service (when practical) with quarter hour billing intervals

Business Rates

We have broken our business rates into Simple business and Complex business, based on the requisite skill and experience needed to services those vastly different environments properly. While many things can distinguish a business as being complex, the most obvious is the presence of a commercial grade firewall or Windows server.

Simple Business Pricing:

Standard 8am-5pm onsite, M-F starts @ $115/hr

Weekend/Evening (5pm or later) rates @ 143.75/hr

Emergencies are double normal rate @ $230.00/hr 

Remote service (when practical) with quarter hour billing intervals

 

Complex Business Pricing:

Standard 8am-5pm onsite, M-F starts @ $135/hr

Weekend/Evening (5pm or later) rates @ 168.75/hr

Emergencies are double normal rate @ $270.00/hr 

Remote service (when practical) with quarter hour billing intervals