TRI Newsletter – April 2020
TRI Newsletter – April 2020
COVID-19 and remote access.
With the spread of the Coronavirus and the Shelter at Home order for MN, many of us are working from home, and we at Technical Reinforcements are among that many. We have closed the office and are doing remote support from our homes. While this is not ideal it is the best we can do in this unprecedented situation. As long as you have an internet connection we can do a remote. In some instances we can do phone support when your internet is not available.
If you are having to work from home, and need help getting things set up, or troubleshooting a problem with your existing remote setup, we are definitely here to help. In the past few weeks we’ve helped countless individuals and businesses get people set up to work from home during this time, and are happy to continue to do so as things progress.
Scareware & Scams!
What is Scareware? Scareware is a pop up that shows up while on the internet telling you, you’re infected. You are not infected! It is not until you take action with the popup that you get infected (by clicking or calling).
The first thing you should do is Shut Down your computer. Many of them tell you not to, but that is because the scareware is loaded into your RAM (temporary working space). Once the computer shuts down that is cleared. The first thing I will ask when called is did you shut down your computer.
Then there are the scams. The emails & phone calls you get from “Microsoft”, “HP”, “IRS”, or “Social Security Administration”. These companies will NEVER call you. If they need your attention it will be a certified letter. These calls are scammers trying to get access to your banking information.
Oh no! You have been hacked, now what?
Hang up, Delete the email, shut down the computer.
If shutting down didn’t solve the problem, we can usually walk you through resetting your browser over the phone. If you clicked on/or called the number, Shut Down your computer and call us. Most spyware can be cleaned off your computer in about an hour @ $125\hr.
Call your bank/CC company if you gave out that info and have the charges reversed and account info changed. Changing passwords is also a good thing to do, we can help with that if you need us to either with a remote or onsite $125\hr.
I get calls daily on what to get when looking for a new computer. Here are 9 things to consider when buying a computer.
1. Your budget – Decide on a budget and stick to it.
2. Laptop or Desktop- If you want to be mobile with your computer get a laptop, otherwise go desktop.
3 The Processor- We recommend at least an Intel Core i5-8000 series (The most bang for your buck)
4. RAM (Computer Memory) At least 8GB of RAM.
5. Hard Drive – We recommend a Solid State Drive with enough space to double what you are currently using.
6. Video- If you’re a gamer or into graphic design, you need to have a powerful video card.
8. Computer Software- besides Windows 10 what else do you need? Office? Quicken?
9. Anti-Virus Software- Microsoft Windows Defender has been getting excellent ratings so we recommend using the built in AV software.
If you have any questions we are here to assist you in buying a new computer, just give us a call.
The best way to reach us is by calling the mainline at 612-720-0233 or email at firstname.lastname@example.org. Please do not text or contact the techs directly. If they are on a call they will not answer your call, email or text until free. Calling 612-720-0233 is the fastest way to get an appointment or a question answered.
James, Chris, Clint, Brett, Adam & Suzi